Home » Clients » Onboarding & Support
Onboarding & Support
4.8/5 stars for client support
Still reeling from the last software implementation & sub-standard support for your tax compliance software? You’re not alone.
Onboarding & support built for complex data
Welcome to an onboarding & support experience designed to give you the fastest time-to-value in the industry while addressing data complexities and ensuring your processes are repeatable, reliable, and accurate.
Choose the onboarding program that fits your business
Many implementations of tax compliance software leave behind a trail of horror stories: excessive expenditure, low user adoption, missed deadlines, and costly inaccuracies.
Client-Powered Onboarding
Accelerated Onboarding
Leave the horror stories behind, and say hello to onboarding programs that fit your business’s internal resources, budget, and timeline.
Accelerated onboarding
From kick-off to go-live, our onboarding team and subject matter experts are with you.
We address the complexities of your data, configure our industry-leading tool to meet your interpretation of the tax rules, and create a digital tax process that’s repeatable, reliable, and accurate.
Client-powered onboarding
After the initial returns are configured and tested, we’ll train your team on implementing your own returns.
You’ll become super users of the platform, with our onboarding team nearby to troubleshoot. Gain the tools and expertise you need to move faster, scale, and reduce costs.
Client training for all levels
Customized User Training
Our experts provide your team with user documentation and in-depth user training during onboarding. In-person training is available upon request.
ComplyIQ Academy
Our digital learning resource, ComplyIQ Academy, empowers users to fully utilize the platform and customize their compliance processes without advanced technical assistance.
Unmatched client support
U.S. Based Support Team
Our front-line support team, located right here in the United States, is backed by tax subject matter experts, forms developers, and software specialists.
Digital Support Center
Our team is easy to reach via our dedicated support center. Clients can quickly submit tickets, track the status of the ticket with full visibility across your team, and assign tickets to other team members.
Loved by finance & tax teams
Working with ComplyIQ by IGEN has been a great decision my company has made. It allows you to have complete visibility of the data flow from beginning to end. It has helped us tremendously in identifying data issues faster and makes the processes transparent for our compliance data. IGEN has empowered my team to troubleshoot data issues and identify areas of improvement with their workflow design. In addition, their support team is always ready to help in a timely manner.
Automate Tax Compliance
Help your business do tax compliance right, with ComplyIQ by IGEN. Talk to an expert today.